Privacy Policy

Effective Date: 1/23/2025

1. Introduction

SendQ, LLC ("Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our SMS platform (the "Platform"). By using the Platform, you consent to the data practices described in this policy.

2. Information We Collect

  • Information You Provide:
    • Name, phone number, email address, and other contact details when you subscribe to our SMS services.
    • Preferences and responses you provide in response to our messages.
  • Automatically Collected Information:
    • Message delivery status and response timestamps.
    • Device information, including IP address, carrier information, and operating system details.
  • Cookies and Tracking Technologies:

    We may use cookies and other tracking technologies to collect usage data when you interact with our website or SMS services.

3. How We Use Your Information

  • To provide, manage, and improve our SMS engagement services.
  • To personalize content and communications based on your preferences.
  • To comply with legal obligations and industry regulations.
  • To send promotional messages, offers, and updates.
  • To analyze trends and improve our Platform’s performance.

4. How We Share Your Information

  • Service Providers: Third-party vendors who assist us in delivering SMS services, analytics, and customer support.
  • Legal Compliance: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Your Choices and Rights

  • Opt-Out: You may opt out of SMS communications at any time by replying "STOP" to our messages.
  • Access and Correction: You can request access to your personal information and request corrections if needed.
  • Data Deletion: You may request the deletion of your information, subject to legal obligations.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage can be guaranteed as 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services or as required by applicable laws and regulations.

8. Children's Privacy

Our Platform is not intended for children under the age of 13, and we do not knowingly collect personal information from them.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States where our servers are located.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated by posting the updated version with a revised "Effective Date" at the top of this policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: support@sendq.com

This Privacy Policy was last updated on 1/23/2025.