Welcome to the Help Center!

If you need further assistance, our support team is always here to help.

Here you’ll find everything you need to get the most out of our platform—whether you’re just getting started or looking for advanced tips. Search for answers, browse our step-by-step guides, or explore frequently asked questions to quickly resolve any issues.

Simply sign up for an account on our website, select the plan that fits your needs, and follow our easy setup guide to launch your first SMS campaign.

You can send promotional offers, notifications, alerts, appointment reminders, confirmations, and more—always in compliance with opt-in and privacy regulations.

Our platform allows you to schedule messages, segment your audience, and personalize content automatically, saving you time and maximizing campaign effectiveness.

Absolutely! Our real-time analytics dashboard provides detailed reports on delivery rates, open rates, click-throughs, and more, so you can optimize your results.

Yes. We use advanced encryption and follow industry best practices to ensure your data and communications are always protected.

Click “Forgot Password” on the login page to reset it securely.

Fill out the contact form, and we'll get back to you as soon as possible during support hours. If you need further assistance, feel free to reach out via email at support@sendq.com.

SMS pricing varies depending on your volume and plan. At SendQ, messages cost between $0.01 and $0.04 per send. Subscription plans range from $20 to $3,000 per month, with custom pricing available for high-volume messaging needs.

Credits are the currency used to send messages through SendQ. Here's how it breaks down:
• 1 SMS (text only, up to 160 characters) = 1 credit
• 1 MMS (up to 1600 characters, or includes a photo, GIF, or video) = up to 3 credits
The cost per credit depends on your plan.

Absolutely. You can purchase additional credits anytime from your dashboard.

• SMS: 1 credit
• MMS: Up to 3 credits

Multiply the number of contacts on your list by how often you plan to send messages. For example, sending 2 SMS messages to 500 contacts would require 1,000 credits.

When you sign up, we’ll assign you a dedicated toll-free business number. It’s carrier-approved, fully verified, and ready to use.

Most fees are included in your plan. A $5/mo Telecom Fee applies to our Starter plan and is waived on higher tiers.

Yes! You can upgrade, pause, or cancel your plan directly from your account settings at any time.

• SMS: Short, text-only messages (up to 160 characters).
• MMS: Rich media messages (up to 1600 characters), which can include images, videos, or GIFs.
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